Google-verified110 Google reviews
Core details are sourced from this business's Google Business Profile (checked 2026-09-25). Website-sourced details were fetched 2026-09-25.
Principal Roofing earns consistent praise for swift response, attentive leadership from owner Sara, and crew professionalism. Most jobs finish on schedule with thorough cleanup and follow-up inspections. Two recent complaints mark a sharp shift: unfinished roof repairs (missing materials, unapproved substitutions, ghosted after payment) and a no-show appointment. These incidents contrast sharply with the company's typical pattern of reliability and care.
When Principal Roofing delivers, customers experience transparent pricing, same-day service on emergencies, and staff who inspect work thoroughly and clean up debris daily. The gap appears post-project: communication drops, promised followups stall, and customers report feeling abandoned. This inconsistency-stellar execution followed by silence-is the core concern.
Five reviews praise Gutterfix for responsive service, solid gutter and drainage work, and fair pricing. One recent one-star complaint describes a consultation without measurements, a changed plan on-site, and an unprofessional confrontation when the technician ran short of materials. The business excels at installation quality but a planning misstep and conflict-handling issue warrant attention before booking.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most customers experienced quick dispatch and skilled crews during water damage and restoration emergencies, with named staff like Majid, Ahmad, Arian, and Nijen earning praise for professionalism and attention to detail. However, two negative reviews flag significant concerns: scope creep with surprise costs and refusal to provide written documentation, suggesting inconsistency in what the company commits to versus what it actually delivers.
Last updated 2026-09-25