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Top Hat Home Comfort Services

Updated 2026-09-25 · 19,386 reviewed · 1,323 listed · Scored from 257 Google reviews · How we rank ›

4.1(257) 71 composite score See reviews on Google ✓ Google-verified
Roof Repair24/7 Emergency RoofingRoof Replacement & InstallationGutter ServiceChimney ServicesEavestrough & GuttersResidential RoofingRoofing ContractorSkylight ContractorRoof Inspection & MaintenanceSiding ContractorSheet Metal ContractorWaterproofing ServiceInsulation Contractor

Google-verified257 Google reviewssince 1974

Top Hat Home Comfort Services
Location
Carlington, Ottawa
Services
Roof Repair, 24/7 Emergency Roofing, Roof Replacement & Installation
Reviews
257
Ranking
#493 in Roof Repair
Best for
Homeowners needing quick furnace or fireplace repair with experienced, friendly technicians.

Core details are sourced from this business's Google Business Profile (checked 2026-09-25). Website-sourced details were fetched 2026-09-25.

What do recent reviews say?

Top Hat's field teams earn consistent praise for prompt, courteous work on furnace, fireplace, and duct jobs. Technicians like Darian, Glen, Jonathan, and Drew finish tasks thoroughly and clean up after themselves. However, the sales process breaks down: multiple customers report ignored quote requests, missed appointments, and poor communication before work begins. Long-time clients stay loyal, but new inquiries often go unanswered. Driver incidents (tailgating, reckless highway behaviour) raise concerns about company culture despite office staff being polite.

The business operates across furnace repair, air conditioning, fireplace service, and duct cleaning primarily, with occasional roofing and siding work mentioned. Their website claims WETT certification for wood-burning fireplaces and a Gutter Helmet dealership for eastern Ontario. Operating since 1974 from Carlington, Ottawa, they serve the wider region. Service quality depends heavily on which technician arrives: named staff get five-star reviews, while coordination gaps and sales delays push one-star ratings up to 22% of their 257 reviews.

Praised for
  • responsive technicians
  • efficient service delivery
  • professional crew
  • knowledgeable staff
  • clean job site
Watch-outs
  • poor quote follow-up
  • no-show/cancellation risk
  • unprofessional driver behaviour
  • unresponsive to service inquiries
professional-crewskilled-workmanshipcleans-up-after-jobpoor-communicationdelayed-projectresponsive-quotes
Best for: Homeowners needing quick furnace or fireplace repair with experienced, friendly technicians.
Think twice if: Request a firm appointment confirmation in writing; quote delays and cancellations have frustrated new customers. Follow up yourself if you don't hear back within 48 hours.

What are they good at?

  • Named technicians (Darian, Glen, Jonathan, Drew) with strong reviews
  • Fast same-day or next-day response on emergency calls
  • WETT certified for wood-burning fireplace work
  • Gutter Helmet exclusive dealer for eastern Ontario

Worth knowing

  • Jonathan, Darian, Glen, Drew, Nathan, Tyler G., Justin E., and Darryl named as reliable technicians
  • Next-day hot water tank installation recorded
  • Same-day air conditioning installations completed
  • Gutter Helmet exclusive dealer status for eastern Ontario
  • WETT certificate for wood-burning fireplace installations claimed
  • Company operating since 1974
  • Several customers report technicians going above original scope (extra tasks without rebooking)

What reviews say by service

Chimney Services
Praised for efficient, professional cleaning with no mess left behind; Darian and Glen frequently named.
Roof Inspection & Maintenance
One quote consultation went badly; consultant claimed age prevented chimney attic inspection, no follow-up quote provided.
Eavestrough & Gutters
Website claims Gutter Helmet exclusive dealer status; no direct review feedback on gutter work itself.
24/7 Emergency Roofing
Next-day hot water tank installation and emergency furnace response praised; quick assessment and same-day install noted.

How it compares

  • Rated 4.1 against a 4.75 average across the 461 eavestrough & gutters businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 43
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
188
4
13
3
0
2
3
1
53

FAQ

How fast can Top Hat respond to an emergency like a broken furnace or hot water tank?
Reviewers report next-day assessments and same-day installations. One customer's hot water tank was assessed and installed the same day. However, request a firm confirmation time in writing first.
Do the technicians clean up after finishing?
Yes. Five-star reviews consistently mention no mess left behind, though one major renovation customer noted light sawdust and advised reasonable expectations.
Are they certified for wood stove and fireplace work?
Their website claims a WETT certificate for wood-burning fireplace installations. Multiple reviews praise fireplace and wood stove service quality.

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Last updated 2026-09-25