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Core details are sourced from this business's Google Business Profile (checked 2026-09-25).
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Ten years ago, City Wide Roofing earned praise for skilled roof replacements and chimney work. Recent reviews reveal serious problems: a $40,000 overbilling incident covered by CTV News, a 10-year warranty that goes unanswered when leaks occur, and no resolution offered to customers. The business's current reputation is severely damaged.
Most reviewers praise Genesis for skilled technicians like Wes, Evan, and Ken who communicate clearly, explain problems well, and finish jobs neatly. Staff send photos and answer questions during work, and quotes are detailed with no surprises. However, a handful of longer-term customers report delayed follow-ups on roof issues and one recent roof replacement leaked within months, with the company refusing warranty coverage. Repeat customers mention uneven service quality as jobs pile up.
Most jobs wrap with minimal delays and keep homeowners informed at each step. Emerald handles roof replacements, leak repairs, and metal roofing with solid craftsmanship, though one reviewer had a poor experience dealing with management.
Last updated 2026-09-25